Frequently Asked Questions

Furble is a pet-focused online community and e-commerce platform designed to make pet medications, pet food, and other pet products readily accessible and affordable – so that every Canadian can provide for their pets in an efficient, convenient, and cost-effective way.

We’ve all heard the saying “it takes a village.” When it comes to our pets, the village consists of pet parents, veterinary professionals, and other industry professionals, all with a vested interest in Canadian animals. Uniting as one community allows us to fulfill a very important vision; that every action we take will directly support the well-being and happiness of pets in Canada.

We’re pretty sure you know Furble already! It’s the funny voice pet parents use to communicate with their pets. Most of us speak in Furble every day! It seemed only fitting that we would choose Furble to be the name of our pet-focused online community, designed for pet parent convenience and engagement.

Furble is a pet-focused online community designed for pet parent convenience and engagement. Our goal is to ensure that every Canadian pet parent can readily and confidently access affordable pet medications, pet foods, and pet products, empowering them to manage the health and well-being of their pets.

Furble has created a secure e-commerce platform that enables veterinary practices to get pet medication to pet parents quickly, securely and reliably. By addressing accessibility, affordability and education, Furble’s pet-focused approach supports our common purpose of ensuring pet parents can readily manage the health and well-being of their pets.

Furble establishes a new channel for industry partners in the animal health sector to reach pet parents directly; educating, empowering, improving adherence, and thereby supporting the health and well-being of pets and veterinary practices alike. It’s a win, win, win, win (pets, pet parents, industry partners, veterinary practices)!

When we say Furble is pet-focused, we mean it. Supporting pet parents, veterinary professionals and industry partners allows us to directly influence the health and well-being of Canadian pets. That said, we are mindful that not every pet has a family (yet), not every pet parent has the means to do what’s necessary, and the communities we live in serve our united ability to do what is right for pets. Through charity work, financial contributions, and fundraising efforts, we are fundamentally committed to pets across the country by supporting them, and the people and places who care about them.

No. Furble is 100% independent and proudly Canadian-owned. We’re not backed by any large corporation or private equity group.

Yes. We are 100% Canadian owned and operated. Furble was started by two Canadian veterinarians from Alberta. They saw the potential to do more for pets and their pet parents by creating an e-commerce platform that would unite all of the professionals involved in pet care and well-being; creating a convenient, accessible, and affordable option for people who care about pets.

Yes.

Yes, you need a valid prescription from a licensed veterinarian in order to order items with a drug identification number (DIN). Those prescriptions will be securely sent, according to the College of Pharmacists requirements, to one of our trusted pharmacy partners, to fill and dispense.

Contact our Customer Care team and we will help you navigate this.

One of our partner pharmacists will directly obtain the prescription and verify it. This process typically takes around three business days.

Not yet, coming soon.

100%. We only source from licensed Canadian distributors and pharmacies. Same place your vet gets them!

Yes, Furble can help with compounded medications. Just reach out to our team and we’ll guide you through the next steps.

Every product listing includes full ingredient lists and usage info. Still unsure? Reach out—we’re happy to help.

Not yet, coming soon.

This depends on when your pet last visited your veterinary practice, and their current health status. In order to keep them safe, it will be up to the vet’s discretion as to when it is, and isn’t, appropriate to prescribe medications for your pet.

Simply create an account, and add items to your cart. You can then go to your cart and process payment through our trusted and globally recognized payment processor, Moneris.

Yes, for non-prescription products like pet food, treats, and wellness items. Prescription medications always require a valid prescription from your veterinarian.

Because prescriptions move quickly once approved, changes or cancellations may not be possible. If you need help, send us a note at orders@furble.com and we’ll do our best to assist.

We’re sorry we couldn’t answer your question here. Please contact us directly, and a member of our team will be happy to help you.

Refills are simple. Once your pet’s prescription is on file, the pharmacist will manage the refill process and our team will reach out to you when it is time to renew. If you ever have questions about your refill, you can contact us at orders@furble.com and we will be happy to help.

This feature is currently in production and will be available soon – stay tuned!

The number of refills your pet has will be listed on the original prescription from your vet, as well as on the most recently dispensed medication packaging. If you’re unsure, our pharmacy partner or your vet can confirm it for you. If you have questions, you can always reach us at orders@furble.com.

Yes, your veterinarian can charge a fee for providing a prescription. By law, they must provide one if you request it, and they can decide how it is delivered, whether as a physical copy, fax, or e-fax. Like other healthcare professionals, vets are allowed to charge a reasonable professional fee for the time and service of preparing the prescription. While there is no set dollar limit, the fee must be shared with you in advance on a transparent invoice and should not be so high that it becomes discouraging or exploitative.

If you ever have questions about prescription-writing fees or need support, you can always reach out to us at orders@furble.com and our team will be happy to help.

The length of time a prescription is valid depends on what your veterinarian prescribes and the regulations in your province. When your veterinarian provides the prescription, they will include both the expiry date and the number of refills allowed. Furble’s pharmacy partners will always follow what is written on the prescription and ensure it is filled in line with provincial regulations.

After your order ships, you’ll receive an email with tracking information. You can also check the status of your order by logging into your account and navigating to the ‘Orders’ section.

Most orders ship within 48-72 hours after payment is received. Compounded medications may take a little longer since they are custom-made for your pet. Shipping times can also be affected by your geographical region. If your order seems delayed, email us at orders@furble.com and we will help track it down.

Carriers usually make another attempt or leave a pickup notice. If you’re worried about a missed delivery, message us at orders@furble.com and we’ll work with you on next steps.

You can update your details anytime in your Furble account under Account Settings. Please note that shipping addresses and payment methods cannot be changed after an order is placed. If you run into any issues, our team at orders@furble.com can walk you through it.

We believe in keeping things simple! We charge a $15 flat fee for shipping, so you’ll know exactly what to expect at checkout.

The only exception is for a few remote areas, which may have higher rates. But don’t worry, we’ll let you know before you complete your purchase if that’s the case!

No. Due to provincial regulations, autoship is only available for non-prescription products like food, treats, and wellness items.

Absolutely. You can adjust frequency, skip an order, or pause anytime in your Furble account. If you need help, send us an email at orders@furble.com.

To return an item, contact orders@furble.com with your order number. They will work with you to determine return eligibility and provide you with instructions on how to proceed with the return.

No. By law, prescription medications can’t be returned once they’ve left the pharmacy. Please reach out to orders@furble.com if you need assistance with this.

Yes, within 30 days if they’re unopened and in original condition. To start a return, email us at orders@furble.com.

Contact us at orders@furble.com right away. We’ll make sure it’s corrected.

Yes, all prices are listed in Canadian Dollars (CAD). After all, Furble is Canadian!

Most insurers and plans allow you to submit your prescription and pharmacy receipt for reimbursement. If you’re unsure, check with your provider or email us at orders@furble.com for tips on how to file.

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Coming soon!

Our Customer Care team is available 24/7. You can reach us via:

Phone: 1 (888) 338-3916

Email: support@furble.com

Please contact our Customer Care team at orders@furble.com with your order number and details about the issue. We’ll work promptly to resolve the matter to your satisfaction.

When we say Furble is pet-focused, we mean it. Supporting pet parents, veterinary practices and industry partners allows us to directly influence the health and well-being of Canadian pets. That said, we are mindful that not every pet has a family (yet), and not every pet parent has the means to do what’s necessary, and the communities we live in serve our united ability to do what is right for pets. Through charity work, financial contributions, and fundraising efforts, we are fundamentally committed to pets across the country by supporting them, and the people and places who care about them.

Furble has Pharmacy Partners across the country, supporting our ability to provide you with reliable, trusted, and efficient service.

Contact our Customer Care team at orders@furble.com and we will help you navigate this.

We’d love to hear from you. Please reach out to our team at partnering@furble.com and we’ll be happy to share more information about the process.